Creative Director Jae Huh and artist Jean Jullien spent years collaborating and exchanging ideas while based in London. In 2016, before returning to Korea, Jae proposed a collaboration between his brand, Stereo Vinyls, and Jean Jullien.

The project began with a simple question: What would a Korean brand look like through the eyes of a Korean's French friend? The result was Nounou — a character inspired by Jean Jullien's illustrations, capturing a wide range of emotions and everyday moments.

Before parting ways in London, Jae and Jean agreed that their collaboration should evolve into a brand rooted in Seoul rather than end as a single project. The name Nounou combines “Nou”, inspired by Lou, the name of Jae's daughter and Jean's son, with “Nous”, the French word for “us.” Since then, the name has naturally become known simply as Nounou.

Customer Service
Mon - Fri, 11:00 - 16:00 (KST)
Closed on weekends & public holidays

nounou@lesconil.kr

Instagram
@nounou_official

Business Inquiries
hq@lesconil.kr

Hannam Flagship
Tue - Sat | 11:00 -19:00
Sunday | 12:00 - 18:00
162 Hannam-daero, Yongsan-gu, Seoul, Korea

Busan Pop-up Store
Thu - Sun | 11:00 - 18:30
123 Dongbusangwangwang-ro 60, Gijang-eup, Gijang-gun, Busan

Carrier
FedEx

Shipping Costs
Shipping costs vary depending on the destination and will be calculated at checkout after you enter your shipping address.

Processing Time
Orders are typically dispatched within 7–10 business days from the date of payment (excluding weekends and public holidays).

Glassware Shipping
Glassware items may incur additional shipping charges due to special packaging requirements.
Depending on the volume of other items in your order, glassware may also be shipped separately.

Customs & Duties
Customs duties, import taxes, and any additional fees required by the destination country are not included in the product or shipping price and are the responsibility of the customer.

Returns & Exchanges

All return, exchange, and refund requests must be submitted by email only.
Email: nounou@lesconil.kr

Please contact us within 7 days of receiving your order and include the following information in your email:

• Order number
• Product name
• Reason for return

Once your request is received, our customer service team will assist you via email or phone.

Return & Exchange Policy

• Requests made after 7 days of delivery cannot be accepted unless the item has a verified quality defect.
• Items returned without prior approval will not be accepted.
• Products damaged due to customer mishandling, contamination, improper washing, or incorrect use are not eligible for return or exchange.
• For returns or exchanges due to change of mind (e.g. size, colour), round-trip shipping costs will be charged.

Warranty Policy

• Products are covered by a 30-day quality warranty from the date of purchase.
• Damage caused by misuse, negligence, normal wear and tear, accidents, or unauthorized alterations is not covered under this warranty.
• Repair requests may be submitted within the warranty period. Please include your order information when contacting our customer service team or visiting a store.

Damaged or Defective Items

• If a product is found to be defective or damaged upon delivery, we will provide a replacement or exchange after verification.
• In the event of shipping damage, a replacement product will be sent as soon as the issue has been confirmed.
• For domestic orders, replacements are generally processed within 10 business days after the claim has been approved.