10th Rug

Carrier
FedEx

Shipping Costs
Shipping costs vary depending on the destination and will be calculated at checkout after you enter your shipping address.

Processing Time
Orders are typically dispatched within 7–10 business days from the date of payment (excluding weekends and public holidays).

Glassware Shipping
Glassware items may incur additional shipping charges due to special packaging requirements.
Depending on the volume of other items in your order, glassware may also be shipped separately.

Customs & Duties
Customs duties, import taxes, and any additional fees required by the destination country are not included in the product or shipping price and are the responsibility of the customer.

Returns & Exchanges

All return, exchange, and refund requests must be submitted by email only.
Email: nounou@lesconil.kr

Please contact us within 7 days of receiving your order and include the following information in your email:

• Order number
• Product name
• Reason for return

Once your request is received, our customer service team will assist you via email or phone.

Return & Exchange Policy

• Requests made after 7 days of delivery cannot be accepted unless the item has a verified quality defect.
• Items returned without prior approval will not be accepted.
• Products damaged due to customer mishandling, contamination, improper washing, or incorrect use are not eligible for return or exchange.
• For returns or exchanges due to change of mind (e.g. size, colour), round-trip shipping costs will be charged.